The Beatles, Inc.

No other group in history could match the Beatles in popularity and output. They seemed to have a natural ability to recognize that in show business that ‘business’ was equally as important as the show. And they knew this long before they ever recorded their first single. Like a company knows it has to produce…

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Exceeding Expectations

From my days as a Walt Disney World cast member, I learned essential lessons in exceeding expectations. In fact, that was expected of us. It was especially crucial if a guest was having a bad day. Often it was because their kids were tired and crying, or their kids had dropped their ice cream, or…

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Shifting Gears for Graduates

One question every teacher asks of high school and college seniors is ‘What are you going to do when you graduate?’ A better question is ‘What do you want to do when you graduate?’ After 12 or 16 years in school, most students are on autopilot. They had a knack in a particular subject, they…

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Leadership Lessons from American History

What can you learn from a 12-year-old? A lot when that 12-year-old is Theodore Roosevelt. When he was 12, Teddy was a bright kid with a failing body. His asthma attacks were often so severe his parents thought they would lose him. And then came the day that some bullies stole a hat his father…

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The Pursuit of Possibilities

Over time as we become more sedentary, our goals become secondary and then it takes a special effort to convince ourselves that we really need to move forward and pursue those goals. Sometimes it’s because we simply lack the drive – we’ve lost the ability to dream of something different. Other times it’s because we…

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